Orders are generally dispatched within 1-3 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.

If you have put in the incorrect delivery address on your order then please contact us with 24 hours. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.

We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.

If you order has taken longer than 10 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.

When you receive your dispatched email you can contact us for an update on your tracking.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also won't be taking the item back due to buyers remorse. As we offer free shipping we will deduct the return shipping cost from your refund.

If your product arrived damaged or has any type of manufacturer defect we will return/swap the defective product.

If your item arrives damaged or defective, please contact us immediately so we can resolve the issue. We may require photos or additional information to process a replacement or refund.

Yes, items purchased online can generally be returned to our physical store location. Please bring your order confirmation or packing slip with you for faster processing.

If you received the wrong item or your order is incomplete, please contact our customer service team immediately. We will work quickly to rectify the issue and ensure you receive the correct items as soon as possible.

While we prefer that items are returned in their original packaging, we understand that this may not always be possible. As long as the item is in its original condition and meets our return criteria, we will still process your return.

If you received an item as a gift and would like to return it, please contact our customer service team for assistance. We can help facilitate the return and provide you with store credit, refund or assist the gift giver with the return process if they have the original order information.